Last updated: November 10, 2026
Legal guarantee of conformity
Consumers have a period of two years from the delivery of the goods to invoke the legal guarantee of conformity if a lack of conformity appears. During this period, they are only required to establish the existence of the defect, not the date on which it appeared.
The legal guarantee of conformity requires the provision of all updates necessary to maintain the conformity of the goods.
It entitles the consumer to the repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience. If the goods are repaired under this guarantee, the consumer benefits from a six-month extension of the original guarantee.
The consumer may obtain a price reduction while keeping the goods, or terminate the contract and receive a full refund upon return of the goods, if:
- the seller refuses to repair or replace the goods;
- the repair or replacement takes place after thirty days;
- the repair or replacement causes major inconvenience to the consumer, in particular if they permanently bear the costs of returning or collecting the non-conforming goods, or the installation costs of the repaired or replacement goods;
- the lack of conformity persists despite the seller's unsuccessful attempt to remedy it.
Consumers are also entitled to a price reduction or to the termination of the contract when the lack of conformity is so serious that it justifies an immediate price reduction or termination. Termination is not possible if the defect is minor.
Any period during which the goods are unusable for repair or replacement suspends the guarantee for the remainder of the period until the restored goods are delivered.
These rights result from Articles L. 217-1 to L. 217-32 of the Consumer Code. A seller acting in bad faith who prevents this guarantee from being exercised may face a civil fine of up to 300,000 euros, which may be increased to 10% of the average annual turnover (Article L. 241-5).
Guarantee against hidden defects
Consumers also benefit from the legal guarantee against hidden defects (Articles 1641 to 1649 of the Civil Code) for two years from the discovery of the defect. It entitles them to a price reduction if they keep the goods, or to a full refund upon return of the goods.
Commercial guarantee
Ninou does not offer a commercial guarantee in addition to the legal guarantees described above.
How to invoke the guarantee
Write to us at ninou.team@outlook.fr with your order number and a description of the problem.