Last updated: November 10, 2026
Delivery Areas
We deliver to mainland France.
Delivery Times
- Processing: [TO BE CONFIRMED] business days after payment confirmation.
- Shipping: [TO BE CONFIRMED] business days.
These timeframes are estimates. The estimated delivery date is indicated before payment.
Shipping Costs
- Standard tracked delivery: €7.99, free with purchases of €65 or more.
- Express delivery: €10.99.
The applicable costs are always indicated before the order is confirmed.
Tracking
Once shipped, you will receive an email with the carrier's tracking number. You can also visit the Order Tracking page.
Upon Delivery
Check the condition of the package in the presence of the delivery person. In the event of damage, make precise notes on the delivery slip and contact us within 48 hours at ninou.team@outlook.fr, with photos. We will find a solution quickly.
Delay or Lost Package
If your package does not arrive within the stated timeframe, write to us: we will open an investigation with the carrier. In accordance with Article L. 216-6 of the Consumer Code, you may cancel the sale if delivery does not occur after a formal notice has remained unanswered.