Last updated: November 10, 2026
Fourteen-day period
In accordance with Article L. 221-18 of the Consumer Code, you have a period of fourteen days from receipt of the product to exercise your right of withdrawal, without having to justify any reason or pay any penalty. If the period expires on a Saturday, Sunday, or public holiday, it is extended until the following business day.
How to exercise this right
Inform us of your decision before the period expires, by an unambiguous statement sent to ninou.team@outlook.fr, or using the standard form below (optional).
Then return the product without undue delay, and no later than fourteen days after informing us of your decision, to the following address: [TO BE COMPLETED: return address].
Return costs
The direct costs of returning the product are borne by you, unless the product is defective or non-compliant.
Refund
We will refund you the full amount paid, including the initial shipping costs (based on the standard delivery method), no later than fourteen days after being informed of your decision. We may delay the refund until we have received the product or until you have provided proof of its shipment. The refund will be made using the same payment method as that used for the order, unless otherwise agreed.
Condition of the product
You may handle the product as you would in a store to establish its nature, characteristics, and proper functioning. You may be held liable for any depreciation resulting from handling that goes beyond this. For hygiene reasons, we recommend that you do not use the brush heads on your pet if you are considering exercising your right of withdrawal.
Standard withdrawal form
Please complete and return this form only if you wish to withdraw from the contract.
For the attention of Mathis Probst EI — Ninou, [TO BE COMPLETED: address], ninou.team@outlook.fr:
I/we (*) hereby notify/notifies (*) you of my/our (*) withdrawal from the contract relating to the sale of the good (*) below:
Ordered on (*) / received on (*) : ……………………
Order number: ……………………
Name of the consumer(s): ……………………
Address of the consumer(s): ……………………
Signature of the consumer(s) (only if this form is provided on paper): ……………………
Date: ……………………(*) Strike out the unnecessary mention.