Last updated: November 10, 2026
You have changed your mind
You have 14 days after receipt to exercise your right of withdrawal. The product must be returned to us complete, in its original packaging if possible. All conditions are listed on the Right of Withdrawal page.
Your product is defective or non-compliant
Write to us at ninou.team@outlook.fr describing the problem, with a photo or a short video if possible. We offer you a repair or a replacement, in accordance with the legal guarantee of conformity. In this case, the return costs are at our expense.
The procedure, step by step
- Contact us with your order number.
- We send you the address and return instructions.
- Carefully pack the product and keep the proof of shipping.
- Upon receipt and verification, we proceed with the refund or exchange.
Refund
The refund takes place no later than 14 days after your withdrawal request, once the product is received or proof of shipping is provided, by the same payment method used for the order.