Effective as of: November 10, 2026
Article 1 — Purpose and Scope
These general terms and conditions of sale (GTC) govern sales concluded remotely on the Ninou website between the publisher and any consumer, defined as a natural person acting for non-professional purposes. Every order implies their unreserved acceptance. The GTC applicable are those in force on the date of the order.
Article 2 — Seller's Identity
Mathis Probst, sole trader (EI), trading name Ninou. Address: [TO BE COMPLETED]. SIRET: [TO BE COMPLETED]. Email: ninou.team@outlook.fr. Telephone: [TO BE COMPLETED].
Article 3 — Products
The essential characteristics of the products are presented on each product page. The photographs are as faithful as possible but have no contractual value. Offers are valid while stocks last.
Article 4 — Prices
Prices are indicated in euros, all taxes included. VAT not applicable, article 293 B of the CGI. Delivery costs are indicated before confirming the order. The applicable price is the one displayed at the time of the order.
Article 5 — Order
The customer selects the products, checks the contents of their cart, enters their contact details, chooses their delivery and payment method, then confirms their order. The contract is concluded upon confirmation of payment. A summary email is sent to the customer. The seller reserves the right to cancel any order in the event of a prior dispute or suspicion of fraud.
Article 6 — Payment
Payment is due upon ordering. It is made by credit card or by the other payment methods offered at the time of the order, via secure providers. The seller never has access to the customer's bank details.
Article 7 — Delivery
The terms, areas, deadlines and delivery costs are detailed in our delivery policy. The risks of loss or damage are transferred to the customer at the time they physically take possession of the products. Failing delivery within the agreed timeframe, the customer may, after a formal notice remains unanswered, terminate the contract under the conditions of article L. 216-6 of the Consumer Code.
Article 8 — Right of Withdrawal
The customer has a period of fourteen days from receipt of the product to exercise their right of withdrawal, without having to justify their decision. The direct return costs are borne by them, except in the case of a defective or non-compliant product. The conditions and the standard form are on the Right of Withdrawal page.
Article 9 — Legal Guarantees
All products benefit from the legal guarantee of conformity (articles L. 217-3 et seq. of the Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the Civil Code), detailed on the Legal Guarantees page.
Article 10 — Liability
The seller cannot be held responsible for use of the products not in accordance with their instructions. The product is intended for grooming dogs and cats. It must be used with caution and does not replace the advice of a veterinarian in the event of a skin or health problem.
Article 11 — Personal Data
The collected data is processed in accordance with our privacy policy.
Article 12 — Used Electrical Equipment
In accordance with regulations, the seller accepts back the used equipment of the same type as the one purchased free of charge. WEEE unique identifier (IDU): [TO BE COMPLETED]. See the Used Equipment Take-Back page.
Article 13 — Customer Service and Mediation
For any complaint, the customer first contacts customer service at ninou.team@outlook.fr. In the absence of a solution, they may free of charge resort to the following consumer mediator within one year from their written complaint: [TO BE COMPLETED: name, address and website of the mediator you belong to].
Article 14 — Applicable Law
These GTC are subject to French law. In the event of a dispute, and failing an amicable agreement, the French courts are competent, in compliance with consumer protection rules.